Moving day can be stressful, and discovering damaged belongings only adds to the frustration. While professional movers take every precaution to protect your items, accidents can still happen. Knowing what steps to take if your belongings are damaged will help you resolve the issue quickly and efficiently. Here’s what you need to do.
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Inspect Your Items Immediately
As soon as your movers finish unloading, inspect all your furniture, appliances, and boxes. Look for visible damage like dents, scratches, or broken items. If you notice something is missing or damaged:
- Take photos and videos of the damaged item and the packaging.
- Compare the condition to pictures you may have taken before the move.
- Keep any damaged packaging as evidence in case you need to file a claim.
The sooner you identify and document the damage, the easier it will be to address the issue.
Check Your Moving Contract and Insurance Coverage
Before filing a complaint, review your moving contract and insurance policy to understand your coverage. Movers typically offer two types of insurance:
- Released Value Protection: Basic coverage provided at no extra cost but only reimburses up to $0.60 per pound per item.
- Full Value Protection: More comprehensive coverage that requires movers to repair, replace, or compensate you for damaged items.
If you purchased additional moving insurance, check the policy details to see what’s covered and how to file a claim.
Notify the Moving Company Right Away
Once you’ve assessed the damage, contact your moving company immediately. Be sure to:
- Report the damage in writing via email for documentation.
- Provide photos and details about what was damaged.
- Ask about their claims process and request the necessary forms.
Most moving companies have a time limit for reporting damages, so don’t wait too long to reach out.
File a Claim and Follow Up
If your movers offer compensation, fill out the claim form and submit it as soon as possible. When filing a claim:
- Include all supporting documents, including photos and receipts.
- Request a timeline for resolution.
- Keep records of all communication with the moving company.
If the company is unresponsive or denies your claim unfairly, you can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) or the Better Business Bureau (BBB).
Prevent Future Damage by Choosing a Reliable Moving Company
The best way to avoid damaged items is to hire a professional and trustworthy moving company. Albert’s Relocation Services ensures your belongings are packed, transported, and delivered safely. If you need reliable movers, call us at (954) 226-7912 or visit our Google Maps location.